Privacy Policy

1. Data Controller

IXAI Solutions S.L. is responsible for processing your personal data.

2. Personal Data We Collect

We collect personal data that you voluntarily provide through:

• Contact Form – Name, Email address, Company, Message content
• Job Application Form – Identification and contact details, CV/resume information, Professional experience and qualifications, Any additional information you choose to submit
• Chatbot / Support Chat – Name or identifier you provide, Contact details, Chat messages and support history, Technical session data

We do not intentionally collect special categories of personal data.

3. Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to inquiries and business communications
• Managing recruitment and candidate evaluation processes
• Providing customer support via chat
• Maintaining website security
• Complying with legal obligations

We will not use your data for unrelated purposes.

4. Legal Basis

We process personal data based on:

• Your consent (GDPR Art. 6.1.a)
• Pre-contractual measures requested by you (GDPR Art. 6.1.b)
• Legal obligations (GDPR Art. 6.1.c)
• Legitimate interest in managing communications and security (GDPR Art. 6.1.f)

You may withdraw consent at any time.

5. Data Retention

Personal data is retained only as long as necessary:

• Contact inquiries: up to 12 months
• Recruitment data: up to 24 months unless consent is withdrawn
• Support chat records: as required for service management
• Legal compliance: according to statutory retention periods

6. Data Sharing

We do not sell personal data.

Data may be shared with service providers necessary to operate our website and communication systems. These providers process data under GDPR-compliant agreements and confidentiality obligations.

7. International Transfers

If service providers are located outside the European Economic Area, we ensure appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Your Rights

You have the right to:

• Access your personal data
• Request correction
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise your rights, contact: nitisha@IXAIsolutions.com

You may also lodge a complaint with:

Agencia Española de Protección de Datos (AEPD) – https://www.aepd.es

9. Security Measures

IXAI Solutions S.L. applies appropriate technical and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy when necessary. The latest version will always be available on this page.